Summary
Results-driven professional with over 30 years of diverse experience spanning customer service, data management, logistics coordination, IT project support, and administrative operations. Throughout my career, I have successfully contributed to high-impact environments within organizations such as Concentrix, Schneider National, and the DeKalb County School District, consistently delivering accuracy, dependability, and exceptional service.
As the founder of Twins Dynasty, an AI-driven customer support and digital solutions agency, and Distinct Expectations, an e-commerce boutique specializing in curated essentials for families, children, and pets, I bring entrepreneurial insight, strategic leadership, and a strong ability to build efficient systems from the ground up. These ventures reflect my passion for innovation, customer engagement, and operational excellence.
Renowned for my attention to detail and problem-solving abilities, I excel at reviewing documentation, interpreting data, streamlining workflows, and supporting cross-functional teams. Whether independently or collaboratively, I strengthen communication, enhance productivity, and consistently exceed performance expectations.
Guided by professionalism, integrity, and a commitment to continuous growth, I strive to deliver measurable results that support organizational goals while advancing the mission of my own business brands.
Overview
30
years of professional experience.
Work history
ParaProfessional
Dekalb County School System
2024.12 – Current
Job overview
- Foster student engagement and promote inclusive learning.
- Provides small-group and/or individualized instruction to students, following teacher-developed lesson plans.
- Monitors students before and after school, as well as during other non-instructional transitional periods.
- Assists teachers with daily classroom management activities designed to ensure that students demonstrate behaviour conducive to an effective learning environment.
- Help with classroom management, lesson preparation, and administrative tasks
- Assists teachers with assessment of student performance (standardized and non-standardized testing) and other record-keeping tasks.
- Assists teachers with the development/organization of instructional materials, ensuring their availability prior to scheduled instructional periods.
Senior Customer Care Advisor
* Ellie Mental Health
* EyeMed
Concentrix
2023.11 – Current (7 months)
Job overview
- Handled over 65-100 calls daily
- Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining the root causes of problems.
- Escalated critical customer issues to the supervisor immediately to avoid lost revenue and cancelled policies.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Resolved issues and maintained customer service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
OTR Truck Driver
* Dedicated Walmart Freight
Schneider Trucking
2022.07 – 2022.10 (3 months)
Job overview
- Managed day-to-day business operations. 10 Trucks daily running.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored priorities and liaised between the maintenance team and management, delegating tasks to complete on time.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Fleet Owner
Lotts Trucking & Logistics, LLC
2014.05 – 2020.02 (5 years & 9 months)
Job overview
- Managed day-to-day business operations. 10 Trucks daily running.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored priorities and liaised between the maintenance team and management, delegating tasks to complete on time.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Education
Western Governors University
Accelerated Degree Program – Bachelor of Arts, Special Education and Elementary Education (Dual Licensure)
2025.01 – Current
University Overview
- Continuing education in Special Education and Elementary Education
- BS Candidate
- Elementary Reading Methods
- Elementary Mathematics Methods
- Elementary Social Studies Methods
- Elementary Science Methods
- Language Arts Instruction and Intervention
- Lesson Planning
- Ethics
- Behavioral Support Strategies
- Educational Psychology & Development
- Classroom Management
Gupton Jones College of Funeral Service , Decatur, GA
Associate of Applied Science from Mortuary Science And Embalming
2024.01 – Current
University Overview
- Continuing education in Mortuary Science
- AAS & BS Candidate
- Business Management
- Business Accounting
- Business Communication
- Public Health
TDDS Technical Institute,
Lake Milton OH
Transportation and Moving Material
Diploma / CDL
2013.10 – 2013.12
St. Xavier University , Chicago, IL
Political Science
2003.09 – 2005.01
Skills
- Exceptional Customer Service
- Shipment Receiving
- Strong Data Entry
- Strong Knowledge of MS Office / 365
- Handling Multiple Systems & Screens
- Zoom
- QComm
- Business Accounting
- Multiple Screen Usage
- Regulatory Compliance
- Flexible Schedule
- Problem-Solving
- Creativity and Innovation
- Business Communication
- ZenDesk
- AnyPaaS
- Quick Connect
- Nice IEX
- Work Prioritization
- Attention to Detail
- Continuing Education
- Build / Design Websites
- Time Management
- Relationship Building
- Strong Typing Skills
- PC Proficiency
- Google Chat
Affiliations
- Proud Member of National Funeral Directors Association (NFDA)
- Board of Directors – CHILDlink, Chicago, IL (2003-2006)
Timeline
Western Governors University
Accelerated Degree Program – Bachelor of Arts, Special Education and Elementary Education (Dual Licensure)
2025.01 – Current
ParaProfessional
Dekalb County School System
2024.10 – Current
Gupton Jones College of Funeral Service
Associate of Applied Science from Mortuary Science And Embalming
2024.01 – Current (3 months)
Senior Customer Care Advisor
Concentrix
2023.11 – Current (4 months)
OTR Truck Driver
Schneider Trucking
2022.07 – 2022.10 (3 months)
Fleet Owner
Lotts Trucking & Logistics, LLC.
2014.05 – 2020.02 (5 years & 9 months)
Contact form
Please complete the form below so we can forward your contact request to Robin Foster:
LinkedIn